Child Contact Centres Standards

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The Jersey Care Commission standards are statements which set clear expectations about how care services should be provided.

A service is a child contact centre service if it provides premises to facilitate contact between a child and either a parent, a relative or a friend. 

This does not include services provided by a social work service for children and young people.

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Standards for children and young people’s contact centre service have been written to:

  • Promote the safety and wellbeing of children and young people
  • Show what children young people and their families should expect from the service they receive
  • Set out a series of quality statements about what good outcomes look like for children young people and their families
  • Set out what providers of contact centre service must do to meet the expectations of people who use the service and requirements under the Law
  • Provide a structure that can be used to inspect the service provided
1

The service has a clear statement of purpose and set of policies which are accessible to everyone.

2

The service is well managed, and the organisation effectively led.

3

Staff are safely recruited and fully supported in their roles

4

The building from which the service operates is welcoming, safe and legally compliant.

5

The service has a clear operating model and delivers services effectively.

6

Children and young people are safeguarded from neglect, abuse or harm. They are, and feel, safe whilst at the Child Contact Centre

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