How to raise a concern or make a complaint
This page provides information about how to raise concerns or if necessary, make a complaint about a regulated care service or about the Commission itself. Full details about how to do this are provided in the complaints policy documents and the complaints leaflet.
Concerns can be raised with the Commission anonymously, and we will investigate them. However, providing your details will allow us to clarify anything we need to and notify you of the outcome.
Making a Complaint or raising a concern about a regulated service
The Commission always encourages anyone with a concern or complaint to contact the service provider in the first instance. All regulated services are required to have effective procedures for managing and responding appropriately to complaints and comments. If you are not sure how to contact the service or need advice on how to raise a concern or make a complaint, please contact the Commission using any of the methods below.
If you have already raised concerns and are not happy with the outcome, or do not wish to raise concerns with the provider, you can raise concerns and complaints directly with the Commission. Please read our full policy in the link below
How to raise a concern or make a complaint about the Commission
If you have a complaint about the Commission, please read our policy in the link below to find out how to make a complaint and how we will deal with it.
Whistleblowing is a term used when an employee raises a concern about wrongdoing in their organisation, in the public interest. This usually means the concern is about something such as
- criminal offences, including financial wrongdoing, such as fraud
- failure to comply with an obligation set out in law
- endangering someone’s health and safety
- neglect of people in care
- damage to the environment
- covering up wrongdoing
In the UK, the Public Interest Disclosure Act 1998 provides protection from victimisation for whistle blowers. It also allows whistle blowers to report concerns to a designated person or organisation such as the Care Quality Commission. There is no equivalent legislation in Jersey, but Registered Providers are required to have a whistleblowing policy.
If you are concerned about wrongdoing in your organisation, you should first check your employer’s whistleblowing policy. If you are worried about raising a concern with your employer or have raised a concern through your employers Whistleblowing procedure but are still have concerns, you can raise these directly with the Commission. In this case see the policy on how to raise a concern about a regulated service
If you work in the public sector, you should consult the Government of Jersey’s policy on whistleblowing for public servants.
Below are links to the relevant information for submitting complaints to the Jersey Care Commission.