Home Care Standards

The Jersey Care Commission care standards are statements which set clear expectations about how care services should be provided.

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Home care standards have been written to:

  • Show what people should expect from the care they receive.
  • Set out what providers of care services must do to meet the expectations of people who use care services and requirements under the Law.
  • Provide a structure that can be used to inspect the care provided.

1

You will be given information that is shared in a way that you understand. This will tell you and others about the service and how you will be cared for.

2

You will be cared for and helped in a way which has been planned with you.

3

You will be cared for and helped by the right people with the right values, attitudes, understanding and training.

4

You will feel safe.

5

You will be supported to make your own decisions and you will receive care and support which respects your lifestyle, wishes and preferences.

6

Your care will be provided with consistency and reliability by competent care and support workers who have the necessary training and qualifications to meet your needs.

7

Yours and other people’s thoughts, worries and complaints about how you are cared for will be listened to and taken seriously.

8

The home care service will be well managed.

9

The care service will be checked and reviewed regularly to sort out any issues and make things better for you and others.