The Jersey Care Commission standards are statements which set clear expectations about how care services should be provided.
Day care services for adults standards have been written to:
1
The service will be led and managed well.
2
When you are choosing a service there will be information about the service and how it will support and care for you. It will be shared with you in a way you can understand.
3
You will be supported and cared for in a way which has been planned with you.
4
You will be supported to make your own choices and decisions. Your choices, preferences, lifestyle and beliefs will be respected.
5
You will be able to take part in a range of activities which reflect your lifestyle and personal goals and enhance your wellbeing. You will be enabled to engage in the wider community.
6
You will be supported and cared for by people who will treat you with dignity, respect, and compassion because they have the right values, attitudes, understanding and behaviour.
7
Your care will be provided with consistency by competent care and support workers who know you and have the necessary training and skills to meet your needs.
8
You will feel safe and fully involved in decisions about your safety and wellbeing.
9
The service will be easily accessible and will support your wellbeing by providing a pleasant environment which feels safe.
10
It will be clear what the arrangements are for food and drinks. Where they are provided by the service, they will be varied, healthy and tasty and available at times which suit the people
using the service.
11
Yours and other people’s thoughts, worries and complaints about how you are cared for will be listened to and taken seriously. If there has been a problem with your care that has led to serious harm, you or your family will be contacted, told what action is being taken and given an apology.
