Care in Action

The Faces of Care Regulation

The Commission’s ‘Faces of Care Regulation’ series highlights how our dedicated team use their experience and professional expertise to help shape and ensure safe, high-quality care in Jersey.

Mel Thomson

Mel Thomson discussed how her experience working in community pharmacy for 20 years helps inform her role as Pharmacist Inspector.

The Care Conversation

The Care Conversation aims to share stories directly from service providers regulated by the Commission, as well as from care users. These conversations demonstrate the value of regulation to the community and to service providers and clarify what independent regulation really means.

The Care Conversation 2025

Dr Nigel Acheson, Chair of the Jersey Care Commission

Nigel introduces the series and explains why engagement with service providers and users is critical to the Care Commission’s role and remit.

Alex Granger, Home Manager at Les Charrieres Care Home

Alex spoke about the importance of offering residents and their families a place to feel supported and cared for. Regulation is an essential part of this so that families who are struggling to come into care have the assurance that there are standards in place and that everyone is continually striving to deliver the best quality of care.

Debbie Bercham

Debbie and her son have worked with various care providers for the past 24 years. During this time, they have experienced a range in standards of care. The introduction of regulation in recent years has provided reassurance that standards have been set.

Fiona O'Brien, Registered Manager at Thomas House

Fiona highlights that the regulatory framework ensures providers know that they meet the standards set and provide the right environment. This means they can be confident in focussing on delivering the best outcomes for the young people in their care.

Donna Abel, CEO of Jersey Cheshire Home and Stanley Baudains, a resident

Donna and Stanley share how it can be a big adjustment for residents moving into a home and losing their independence. Being somewhere that supports their needs can create a whole new lease of life and assures residents and their families that they receive the right standard of care.

Jess Bailey, Service Manager, and Kate Wright, CEO at FREEDA

Regulation doesn’t remove the warm, nurturing environment providers like FREEDA work hard to create. It ensures that the home has a clear framework to provide a safe home for the women and children who use their services.

The Care Conversation 2023

Becky Sherrington, Chief Inspector at the Jersey Care Commission

Becky explains how setting clear regulatory standards provides Islanders with independent assurance about the quality of health and social care services available, while adding value to our community and helping to drive better outcomes.

Linzi Mudge, Regulation Officer at the Jersey Care Commission

Linzi introduces the Care Conversation and its aim of highlighting the vital role regulation plays in supporting the delivery of safe, high-quality care, by hearing directly from the providers we regulate.

Marta Rodrigues, Manager of St Joseph’s Residential and Nursing Home

Marta discusses how the Commission supports her in achieving the shared goal of ensuring high standards of compassionate, quality care for Islanders and their loved ones.

Rosemary Finley, Chief Executive Officer, Family Nursing and Home Care

Rosemary highlights the importance of independent oversight and how working in partnership with the Commission helps care providers deliver the very best levels of care for the community.

Tim Ringsdore, Chairman, Sanctuary Trust

Tim encourages newly regulated providers to engage with the Commission for guidance and support in understanding their responsibilities and ensuring the delivery of safe, high-quality care.

Tyrone Nicholson, Service User at Positive Steps

Tyrone shares his experiences as a lifelong care service user and explains how the introduction of regulation has helped improve services and is creating a brighter future.

The Podcast Series

The Commission has launched a new podcast series celebrating the outstanding care being delivered across the Island. The series aims to raise awareness among both care providers and care users of the different types of support available, while exploring how regulation plays a collaborative role in continually raising standards. Listen to the first episode and find out more.

The Care Conversation and Podcast series’ are ongoing initiatives and we look forward to continuing them. If you are a care provider or user who would like to share your story in our next series, please contact enquiries@carecommission.je.