You will be given information that is shared in a way that you understand. This will tell you and others about the service and how you will be cared for.
You will be cared for and helped in a way which has been planned with you.
You will be cared for and helped by the right people with the right values, attitudes, understanding and training.
You will feel safe.
You will be supported to make your own decisions and you will receive care and support which respects your lifestyle, wishes and preferences.
Your care will be provided with consistency by competent care and support workers who have the necessary training and qualifications to meet your needs.
The environment will enhance your quality of life and the accommodation will be a pleasant place to live or stay.
Your meals will be varied, healthy and tasty and will be based around your preferences and requirements.
You won’t have to give up activities you enjoy when you live or stay in a care setting. There will be a range of things to do which will reflect your preferences and lifestyle.
Yours and other people’s thoughts, worries and complaints about how you are cared for will be listened to and taken seriously.
The care service will be well managed.
The care service will be checked and reviewed regularly to sort out any issues and make things better for you and others.